1. Information We Collect

Neptune Plumbing collects personal information necessary to provide our plumbing services, including:

Name, phone number, and email address
Physical address and service location
Details about plumbing issues and service requests
Payment information (processed securely through third-party providers)
Communication records and service history

2. How We Use Your Information

We use your personal information to:

Provide plumbing services and respond to service requests
Schedule appointments and dispatch technicians
Process payments and maintain financial records
Communicate about service updates, appointments, and follow-ups
Send service reminders and maintenance recommendations
Improve our services and customer experience

3. Information Sharing

Neptune Plumbing does not sell, rent, or trade your personal information. We may share information only with:

Service technicians assigned to your job
Payment processors for transaction completion
Legal authorities when required by law
Insurance providers in case of claims

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure storage systems, encrypted communications, and restricted access to personal data.

5. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records are typically maintained for 7 years for warranty and compliance purposes.

6. Your Rights

Under South African POPIA (Protection of Personal Information Act), you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Withdraw consent for marketing communications
Lodge a complaint with the Information Regulator

7. Cookies & Website Usage

Our website may use cookies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Marketing Communications

We may send you service reminders, maintenance tips, and promotional offers. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

Phone: 083 648 3576
Email: Via our contact page

Privacy Policy